You’re pouring money into acquiring new customers, but they aren’t coming back. Your costs are rising, LTV is stalled, and it’s getting harder to scale. I’m Britt, and I help product-based businesses uncover loyalty leaks and reimagine the customer journey, without sleazy tricks or short-term hacks.

What I Do Best

• Spot leaks in the customer journey that are quietly stealing repeat buyers

• Understand the why behind customer behavior

• Design experiences that keep customers engaged and coming back

• Help you make smarter decisions with clarity and confidence

If you’re ready to build a brand that attracts customers and keeps them for life, you’re in the right place.

Why Me?

I’ve spent years in the trenches with product-based brands — running email programs, building customer journeys, and figuring out what really makes people come back. I know how to balance data and gut instinct, and I always keep your values front and center. No fluff, no guesswork, just loyalty strategies that feel good and work better.

Let’s plug those leaks and turn one-time buyers into lifelong customers.