Services
Loyalty & Retention Audit
You’ve got customers slipping through the cracks — let’s find out where (and why). I’ll dig into the data and hand you a Loyalty Leaks Report™ that serves up smart, brand-aligned fixes that actually stick.
You’ll Receive:
Clear diagnoses of what’s breaking trust or blocking repeat purchases
Strategic fixes mapped to journey stages
Opportunities to surprise, delight, and deepen brand affinity
Retention Strategy Retainer
For brands that want a steady hand on customer loyalty and a strategic sounding board, I’ll be an extension of your team. From spotting trends in your data to stress-testing ideas before they go live, I’ll help you make sharper, more confident decisions every step of the way.
You’ll Receive:
Monthly data reviews with insights on key retention metrics
Strategic input on CX, campaigns, and launches
Ongoing A/B testing and reporting
Two advisory calls per month for real-time support
“Why They Bounce” Session
Not ready for a full audit? This focused session is designed to spot your biggest retention gaps — fast. We’ll dig into what’s not working and walk away with smart, actionable fixes you can start using right away.
You’ll Receive:
Pre-call survey or data review to set the stage
90-minute strategy session over Zoom
Session recording & clear, prioritized action notes
Follow-up support via email to keep momentum
